Origins Sisal Boucle Rug with Soft Grey Border

• Strong & Hardwearing
• Super absorbent
• Anti Slip Rug Grip Recommended
• Professional cleaning is recommended
• 100% Sisal

Dimensions available:

120 x 170cm

160 x 230cm

200 x 290cm

67 x 200cm runner

VACUUMING:

It is completely normal for your new wool or wool mix rug to shed fluff at first, this is caused by excess fibres that attach during the spinning process. Once the rug has been vacuumed a few times this will lessen and eventually stop. Regular vacuuming will help to keep your rug looking new for longer and prevent dirt that is on the surface of the rug getting embedded and making it much harder to clean. We would recommend the use of a suction vacuum cleaner to ensure that the pile of the rug isn’t damaged. It is always useful to rotate your rug on a regular basis to even out the wear of the rug or fade if it is in natural sunlight.

SPILLS & STAINS:

Any spills should be dealt with as soon as they happen to prevent permanent stains on your wool or wool mix rug. Follow the below steps for the best way to treat the spill:

• Blot up excess with a clean, white cloth or paper towel - do not rub as this can spread the spill
• Working from the outer edge of the stain to the centre, apply wool carpet cleaner (or wool approved laundry detergent) with a clean cloth
• Pat with a paper towel and leave to dry
• Vacuum the rug
• If the stain is still visible repeat the process until the stain is completely removed
• If trying to remove the stain yourself doesn’t work contact a professional carpet/rug cleaning company
  

RUG GRIP:

Rugs without a rubber backing need a rug grip to stop them from slipping and creeping! We recommend buying our anti-slip underlay which can be cut to the size and shape of your rug.

• Safety - No matter where the rug is placed (on carpet or hard flooring), a pad keeps the rug in place to prevent slips and pulls
• Longevity - Believe it or not, a rug grip extends the life of your rug by preventing the fibres from being crushed. The pad acts as a buffer between the hard surface below and the rug above
• Protection - Very important! A pad prevents dye transfer, marring, staining, and scratching to the floor or carpeting beneath
• Comfort - A pad adds extra cushiony softness underfoot
• Cleanliness - A pad allows for easier vacuuming as it holds the rug in position

Can I track my order?

You can follow the status of your order within your account online.

Once your order has been despatched, you will receive an email from us confirming shipment.

Your email will include a tracking link and your tracking number. You may need to copy your tracking number and paste it, once you have clicked on the tracking portal.

How do I place an order?

Online – You can place your order online 24 hours a day, 7 days a week. If you have an account with us, log in to into your account and start shopping.

If you are a new customer, you will have the option to create an account or to checkout as a guest. We would recommend to create an account as this will allow you to keep an eye on the status of your order and view your order history.

Phone – You can place your order over the phone by calling our shop on 01799 520056 lines are open 9 to 5 Monday to Saturday.

Can I change my delivery address once I’ve placed an order?

Yes, normally this can be sorted. Please ring 01799 520056.

Can I add an extra item to my order?

As long as your other order has not been dispatched, we can arrange this – it is usually easiest to ring 01799 520056 to confirm, and the shop can process your second order at the same time.

My payment has been refused, what should I do?

If your transaction is declined during the online ordering process, please follow the instructions on screen. Check the information you have entered and try again, or alternatively please try another method of payment.

If you are placing a high value order, please note that banks may occasionally put a hold on an authorisation as a security measure until they have received confirmation of the authenticity of the transaction from the card holder.

My chosen product is on pre-order, when will I be charged?

Your total order value will be charged on completing checkout, including products which are out of stock and on order.

Can I order an item that is out of stock?

You will be able to pre-order this item (we recommend ordering as soon as possible to avoid disappointment). Your transaction will be charged at point of order. In the rare event that we can no longer source the item on pre-order, we will contact you as soon as we know.

What happens if I receive a faulty or damaged item?

Damaged/Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

You will need to send us a picture of the damaged/faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage/fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage/fault, we will refund your return cost and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage/fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

In the unlikely event that the wrong item has been sent to you or your item has arrived faulty or damaged, please call us on 01799 520056 or email shop@angelareed.co.uk so that we can arrange a free return/collection for you.

Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimers on product variation due to their handmade nature.

The product I have received is not 100% identical to the picture online, why?

Lots of our products are handmade, have natural imperfections and/or a unique finish, shape, colour or texture and may vary from the picture you see on our website/between products if you order more than one. Dimensions may also vary slightly. We do try to communicate this on the products where its particularly relevant, but it is common to most of our product.

What is your returns policy?

Please see our returns page here.

I live close to your shop, can I collect or return to there?

Absolutely. If you live close to one of our shops, you are more than welcome to collect your order from us directly to avoid any delivery charges, or return your item to us, to avoid any return charges.

For new purchases, please select collect in-store on checkout.

For returns, please ring the shop before you arrive.

For in-stock, non-bulky items, delivery is usually 1-2 working days.

For larger items such as furniture, lights, mirrors and other fragile items, we usual special couriers, details of which are available here. Delivery in these instances is usually within 1-2 weeks.

Please see our returns page here.

Payment via Klarna is available.

For more info visit our Klarna FAQ's page HERE.