Returns Policy
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.
Larger, Bespoke & All furniture items:
Custom-made, bespoke and ALL furniture cannot be returned to us – as they are made especially for you. It is very important that you make sure you are happy with your chosen fabric, colour, measurement and item in general and that you double check all details BEFORE placing your order.
Returns of smaller items:
Please repackage your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse, please ensure you package your return to prevent any damage to the items or boxes.
If an undamaged item is returned to us outside of the 28 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Angela Reed.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached our shops. However, returns can take up to 28 working days to be processed, especially during busy periods.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
We cannot accept returns of washed and/or used textiles (beddings, cushions, towels, etc…), door mats or candles.
Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at Angela Reed’s discretion.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on 01799 520056 or inform us via email at shop@angelareed.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.
If the goods were delivered to a destination within the European Union and you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard Delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard Delivery.
We cannot be held responsible for goods lost in transit when using Collect+, Royal Mail, or any other alternative return service which are not arranged via our team.
Postage charges for returned products are the full responsibility of the purchaser and are non-refundable by Angela Reed.
Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic/handmade nature.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
Returns of larger items sent by specialist couriers (such as mirrors, some lamps and furniture) – the original delivery fee will not be refunded and an additional return fee will be chargeable. We reserve the right to charge additional handling fees in exceptional cases. Your statutory rights are not affected.
Damaged / Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel, or within 30 days should the fault develop after receipt.
You will need to send us a picture of the damaged/faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage/fault, you will need to return the item to us, at your own expense. We will then inspect the item and, if our inspection confirms the damage/fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
If the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.
Please note, under the Consumer Rights Act 2015, we will offer a replacement or refund for any manufacturing fault that occurs within 6 months of receiving your product.
We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear.
How do I return an Item?
Your package should contain instructions, but if not, please ring us on 01799 520056 or email shop@angelareed.co.uk.
Our return address:
Angela Reed, The Armoury, Church Street, Saffron Walden, CB10 1JW.
